All About Children Pediatrics
All About Children Pediatrics

Policies

Appointments

To be certain that we set aside sufficient time for your appointment, when you call our receptionist needs to ask several questions about the nature of your child’s illness and/or visit.  This information is vital to scheduling your appointment appropriately.  Also click on  Prepare for an Appointment  to help things go even more smoothly.

We make every effort to see our patients on time.  An emergency may occur and some appointments may take longer than expected. Please be understanding if this should happen.  We will do everything possible to expedite your visit or let you know of the delay and see if you would like to reschedule.

Routine physicals should be scheduled from four to six weeks in advance.  For your convenience you can call and schedule up to a year in advance as well as at the time of check checking out.  Please remember that many schools require physical exams for general admittance and/or participation in school-sanctioned sporting activities.  By reviewing school calendars and scheduling these appointments well in advance, you can avoid a last minute rush.

Insurance carriers require updated paperwork.  If you have a change of address or have changed insurance plans, please arrive at least 10 minutes early so that we may update your records.


Contacting by Phone

(972) 542-1444 your call will be routed through our automated phone system.  You will be required to follow the prompts to reach the appropriate person to handle your needs.  

If you need to speak to one of our Nurses, please select option 4. You will be asked to leave a message.  Although our phone nurses try to answer all of your questions, we do not diagnose illnesses over the phone. Our Nurses can help you determine if you need to see a provider.  Please call directly for an appointment if you believe treatment may be required. Same-Day Sick Visits  If it is necessary for you to leave a voice mail message your call will be handled on a basis of need and urgency and returned on the same day.

After-Hours Call Handling

All About Children Pediatrics provides access to an excellent nurse triage service.  We have contracted for the service so that our parents will receive reliable and accurate information and advice for your children.  We encourage you to call the office number after hours to be linked to this triage line.  There is an on-call physician available at all times as well if needed.  The triage line can help you determine if your child needs urgent care at an emergency room or urgent care center….or can provide comfort to you and your child if an appointment should be scheduled for the next day.  Please see our Office Hours.

After Hours Triage

Triage hours are 8:30 am - 4:30pm. 

After hours Triage hours are 4:30 pm - 8:30 am, 7 days a week. The after hours nurse triage line is 972-293-5370.


Prescriptions

Please call your pharmacy for prescription refills.  They will fax a request to us at 972-542-6967.  You should allow 48 hours for medication refills including asthma medications.  It MAY be necessary to schedule an appointment before a refill on medication will be approved.

ADHD medications are refilled on a bi-weekly basis.  Please see the attached link for that schedule.  ADD/ADHD Patient Managment


All About Children Pediatrics works closely with patients, families, and insurance carriers to ensure that quality care is delivered in a cost-effective manner.  As the recipient of both this coverage and our care, you play an important role in assisting us in providing you with care that fits within those guidelines.

The Parent/Guardian Responsibilities
You can help us work cooperatively and efficiently with your insurance carrier by notifying us immediately if your coverage or insurance changes.  You also are responsible for telling us before care or services are ordered about specific laboratories and other service providers which your insurance requires you to use in order to qualify for benefits.  When in doubt, contact your insurers’ customer service representative for clarification.

Insurance Carriers
All About Children Pediatrics is under contract to a wide range of insurance companies. This list changes frequently, so check to be sure we are on your list of providers.  You are responsible for notifying us immediately regarding changes in your coverage.

Tests and Laboratories
Some diagnostic tests can be performed in the lab at our office. Your insurance may designate specific laboratories or facilities to which you must be referred in order to receive full coverage for these tests and procedures. You will be billed separately for tests and service provided by an outside facility. 
It is your responsibility to know which facilities are covered by your plan and to communicate this to your child's doctor and nurses. If you are unsure, contact your insurer's customer service representative for clarification.

Billing
Please see our Financial Policy for All About Children Pediatrics. For your convenience we accept cash, checks, Visa, MasterCard and Discover. REMEMBER: Not all insurance plans are the same. Lower costs plans usually have higher co-pays and deductibles. All About Children Pediatrics does not have information about your personal insurance coverage. We can only verify your child's benefits if we have your up-to-date insurance contact number, subscriber's name and birth date.

  1. Bring your insurance card every time you come in!

  2. Understand your insurance coverage.

  3. Understand your Pharmacy benefits.

  4. Understand your plan's REFERRAL requirements.

  5. Contact your Employer's Human Resource office or your insurance plan's Customer Relations office for any questions you have prior to your visit.

Procedures 
Please note that some services performed in-office such as, circumcisions, impacted ear wax removal, sutures and breathing treatments are considered "procedures" and likely apply directly to your deductible.  Please call your insurance carrier in advance to see if your deductible applies.  You may call our billing office to assist in this matter as well.

Billing


For all non-emergency referrals, please contact our office at least one week in advance. In the event your child may need to see a specialist, your HMO or POS insurance company requires that you be referred by one of our providers. If we have referred your child to a specialist, please contact our office at least one week prior to each scheduled follow-up appointment with the specialist, so we may contact your insurance company to get the necessary referral. If you are part of an HMO or POS plan and you do not receive authorization from us prior to your visit with a specialist, your insurance company may not pay for this treatment.
 
We may require an appointment prior to authorizing a request for a referral which will be determined at the time of your request.

Referrals